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My Experience

Roles & Responsibilities

Senior Frontline Specialist

May 2019 - Present

In this position, I provide strategic and managerial support for Capital One phone agents. I create presentations for training and team meetings. I continue to exceed metric expectations.

Change Champions Committee Representative

November 2019 - Present

This position is in addition to my Senior Frontline Specialist position. In this position, I collaborate in a cross-functional group to research, update, and create internal business-critical articles/content. I also lead a team of 5 to create the Change Champions Quarterly Newsletter. Each quarter I create the layout, assign a segment to each member, and edit as needed.

Advanced Service Coordinator

September 2016 - May 2019

In this position, I maintained a high-volume workload within a fast-paced environment at Capital One. Lead training for new associates. I multi-tasked with different systems while providing service and resolving customer inquiries.

Sale and Marketing Coordinator

March 2014 - June 2016

In this position for Dominion Financial Solutions, I worked both independently and collaboratively on large-scale projects such as company-hosted events, product branding, and presentations. I maintained the company’s brand image while creating social media marketing campaigns. I also created marketing materials for the company and updated and maintained the company’s website.

For more information about my professional experience, please check out my LinkedIn.

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